Who are we?
Our journey started in 2013 with the mission of disrupting a heating industry reliant on unsustainable energy, which didn’t reflect the global need for an ecological solution.
Now, with five category-leading ecommerce stores and two innovative brands, Ignition has helped over 150,000 homeowners and businesses transition from outdated, inefficient heating to sustainable solutions. Simply put, we design products that our customers want and the planet needs. We’re changing the narrative.
Nestled between Leeds, Harrogate and York, our office buzzes with creativity and is full of curious minds, innovative thinkers, and customer champions. We listen, adapt, and rebuild based on what our customers tell us. From our products to ecommerce stores, everything we do is shaped by that approach.
Our hardworking and innovative team is at the heart of our success. We invest in them, recognise their achievements, and foster a culture that values growth, learning, and individual success. We are proud to provide the tools and environment to support professional growth and encourage each member of the team to push their own creativity and progression.
The opportunity
We are looking for a highly committed, ambitious Sales enthusiast to join a developing team within our business. As Sales Support Executive, you will support and maintain exceptional levels of service across the sales process and offer world-class aftersales support to our growing customer base.
Working within our wholesale division, you will specialise in our market leading Ecostrad products. Ecostrad is at the forefront of energy-efficient heating, trusted in thousands of homes and experiencing explosive growth. Your role will facilitate continued growth by developing strong, lasting relationships with third parties, customers, and internal stakeholders to guarantee top-notch service and the best solutions for our customers.
You will play a vital role in the growth of this brand by taking end-to-end ownership of the sales process. You will enjoy wearing numerous hats and respond quickly to the demands of customers and partners. You’ll take great initiative, adapt, re-prioritise and be energised by the great variety this role has to offer.
Not only will you get to work with great autonomy, but you’ll also receive great training and support so you can develop, stretch, and progress as we continue to grow.
What you’ll be doing
- Answering and processing incoming calls and emails in a timely and efficient manner
- Processing purchase orders accurately and within agreed timelines
- Developing great relationships to support growth and achieve the ambitions of the team.
- Creating reports covering prospects, quotes – won and lost, sales pipeline and OTIF deliveries
- Inputting and updating prospect/customer/quote information into the CRM system
- Collating information regarding more complex plans and liaising with the wider team to provide a quotation to the client
- Managing deadlines and liaising with various departments to ensure timely project delivery and managing customer expectations
- Processing and managing customer returns, ensuring any delays are identified and resolved
- Working to KPIs to ensure best-in-class service provision
What you’ll bring
- Experience in a Customer Service, Sales, or administration role
- Excellent planning and organisational skills
- Great interpersonal skills and a customer centric mindset
- Commitment to learning and development
- Great flexibility and adaptability
- Clear and concise communication skills, both verbal and written
What you’ll get
- Base salary of £25,000 with an OTE of £28,000
- 23 days holiday plus bank holidays
- 1 month fully paid sabbatical after each 5 years’ continuous service
- Great development opportunities
- Perkbox subscription – access to free weekly perks, discounts, Boxx fitness app and wellness hub
- Enhanced maternity and paternity pay after 2 years’ continuous service
- Team bonding and social activities
- Free Food Fridays (Fish and Chips and Pizza are regularly on the menu!)
- Modern office facilities
What are you waiting for?
Apply now to start your journey with us and be part of something exciting. We can’t wait to hear from you and the contribution you can make.